Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and shopping experience.
How should I care for my crystal jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in the provided microfiber pouch to prevent scratches and oxidation.
Are the crystals used in your collections authentic?
Yes, every piece at The Crystal Company features 100% genuine, ethically sourced natural crystals and gemstones, hand-selected for their quality and clarity.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for all unworn jewelry in its original packaging. Please note that for hygiene reasons, earrings are final sale unless defective.
What materials are used for the metal settings?
Our jewelry is crafted using high-quality 925 Sterling Silver, 14k Gold Vermeil, or hypoallergenic Stainless Steel to ensure comfort for sensitive skin.
Can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your doorstep.